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| Frequently Asked Questions |
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Contact Us |
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Call +234 706 455 1710
Email: bizdev@get2sms.com |
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| Why get2sms? |
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| Cost and Payments |
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| Other General Queries |
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| Ad Performance |
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Why get2sms?
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| Why should I use get2sms advertising solutions? |
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Get2sms Advertising is a platform that gives any business access to get2sms's communities and millions of users across Nigeria. Today more than ever you need an edge over your competitors. Promote your goods and services anytime, everywhere via SMS using the get2sms service.
Get Personal: Ads are served as extensions to personal messages. Since the user is receiving a message from a known person, it will not be treated as unsolicited. Chances of users reading your ad are much higher.
Targeting: Placement of ads are based upon the content of a the u, and can be targeted at the ers personal message or the audience of a particular circle (geographical region) you want to reach.
Low Cost: Advertising through get2sms lets you get the most out of your mobile marketing budget. It is more cost-effective and complimentary than other media such as print or broadcast.
Your ad stays longer with the mobile user as a personal message is attached to it. |
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| How do I advertise using get2sms Advertising Solutions? |
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(i) To get started you need to be logged into your get2sms ads account. If you are not a member of get2sms ads it's very simple, click on http://ads.get2sms.com/ and fill the form and one of our representatives will contact you for an account.
(ii) Once you are signed in, you can buy get2sms ad credits using various payment methods. To know more about get2sms ad credits - http://www.get2sms.com/adshelp/get2sms_ad_credits
(iii) You can use your get2sms ad credits to start creating your ads.
How is get2sms ads different from traditional SMS advertising?
Traditional SMS advertising enables you to reach only the mobile users in your customer database. With get2sms, you can reach many mobile users not in any database, because get2sms users are the ones that carry your advertisement whenever they send their SMS messages. |
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| Cost and Payments |
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| What is the rate per ad credit? |
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| Each SMS ad credit costs N3.50. |
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| What is the minimum & maximum ad budget? |
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For a minimum advertising budget of N30,000.00, advertisers can create their campaign using our self service ad campaign manager.
The maximum budget will be the cost incurred by the total number of SMS messages sent by registered get2sms users at the date and time which is specified by the advertiser. A typical example is an advertiser who targets all SMS sent by users on valentine day. |
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How do I pay?
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| You can pay by using any interswitch debit card or offline in any of our nominated banks |
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Can I request a refund for my remaining get2sms ad credit balance?
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| No. At present we are not refunding any balance amount in your account. However, you can use the balance amount for any of your advertising campaign. |
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| Will you give any discount if I give more ads? |
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| No. |
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| Do I have to pay extra for any click on clickable link in my ad over SMS? |
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| No, you will not be charged extra for placing clickable link in your ad or, recipient clicks your link. |
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| Can I pay after my ad campaign - postpaid? |
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| No. You need to buy get2sms ad credits before ad creation. |
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| If I have some more questions related to billing- which are not listed above |
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| For any queries contact our support team at support@get2sms.com |
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| Other General Queries |
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| How do I create an ad? |
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It's a very simple 3 step procedure for one to set up an ad. These are the fields which you have to fill in with details.
Basic Information : activate
a. Enter the advertisement name of your choice. Eg. ABC Shoe Ad or XYZ Computers Ad.
b. Ad Text: Choose the text to be inserted into the SMS ad. You will need to create 3 different ads of 55,80 and 95 characters (including spaces) that will get appended depending on the length of the user message. Here are some examples to give an idea of how to frame your ad: Top your account with just N10,000 and win instantly! Call 01-27XXXXX. Get 40% on all computer courses at XXXX computer school, call 080XXXXXXXX now.
c. Select the Start & End Date. All ads will be pending clearance for a maximum of 72 hrs.
d. Select how many ads you want to serve daily and your budget. |
Targeting :
e. Select your target location; this can be by state only or by state and city, your ads will only be displayed to mobile consumers in this location.
f. Select the day of the week, you want to dispatch your ad.
Budget:
g. determine how much adds you want to serve daily as well as your total budget for the campaign. |
Budget :
| g. determine how much adds you want to serve daily as well as your total budget for the campaign. |
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Can I control how many times a user will see my ad?
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| No, we do deliver the ads once to a single no. in most of the cases. |
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How do I only reach users in a particular location?
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| You can choose the one of the locations specified under the Targeting section |
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Can I reach users in lagos and its metro cities?
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| Yes you can, tick Lagos in the state section, and select the cities from the box containing cities. |
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I want my ads to run in mornings, can you do it?
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| Yes, specify the time frame you want for your ad to commence |
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| I need to change my ad, how do I? |
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| Click on edit the ad under Manage Ads page to edit. The status of the ad will change to Pending for approval. |
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I want to cancel my ad, how do I?
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| You can't cancel an ad once it has been started. You can contact us at support@get2sms.com to cancel your ad. |
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Where will the ad go in the SMS?
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| The ad is appended at the end of a get2sms user’s personal message. |
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I have created the ad but it why does it still show as pending?
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| The ad will be reviewed & started within 24 hrs. You will be intimated by an SMS once the ad has been started. |
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| What happens if the entire number of ads I requested is not sent? |
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Get2sms will communicate with you and will ask whether you want to get refund of remaining Ad amount or want to extend your time limit. |
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Does my ad need any approval?
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| Yes, your ad has to be approved before it is displayed to the mobile users. |
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| Will I be provided my account statistics? |
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| Yes, you can get details like no of SMS messages served/appended to user messages on a day to day basis. |
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| Ad Performance |
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| How do you measure ad performance? |
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| Your get2sms ad report function displays the no of sms ads served daily. This helps you know your ad performance. |
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| How do you track ad conversion? |
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Currently, we can track ad conversion by means of a clickable link (GPRS) in message. Alternatively, we can track landings on your unique url advertised. |
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| How do you report about my ad perfornance |
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A detailed report about the number of SMS served per geographical location as well as dispatch time can be sent to your account. This wil provide in-depth infomration which will further enable you analyze your ad performance |
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